As a manager, how often have you had to manage a “difficult” conversation? About poor performance, a change in rules, turning down a request, or who knows what else?
Difficult conversations can be stressful and, if not handled properly, can damage relationships and make a mark on the general work environment.
While coaching is not the only way to help you prepare for such a conversation, it can help you finish it on a more positive note.
So, the next time you are preparing for a difficult conversation, you may find it helpful to ask yourself a few questions in advance:
- What do I want to achieve from this conversation?
- How can I make this conversation easier, and what can help me create a positive outcome for this conversation?
- What to watch out for in the conversation?
- How can I remain objective during the conversation?
- What are the “hot points” of the conversation? How should I approach them so I don’t hurt the conversation while not creating false expectations about the future?
